Privacy Policy

Last updated: April 19, 2026 · Draft — under review prior to commercial launch

Enigma Tech Solutions LLC ("we," "us," "our") builds software for service businesses. This policy describes what information we collect, how we use it, and the rights you have over your data. If anything here isn't clear, email [email protected] and we'll explain.

1. Information We Collect

Information you give us

• Account details (name, email, business name, phone number) when you sign up or contact us.
• Business data you enter into the software (customers, repairs, invoices, inventory, photos).
• Payment details when you purchase — handled by our payment processors (Stripe, Square, PayPal). We do not store card numbers.

Information collected automatically

• Basic server logs (IP address, browser, timestamps) for security and debugging. Logs are rotated and deleted within 90 days.
• No third-party analytics, tracking pixels, or advertising cookies. If this changes we'll update this policy and notify you.

2. How We Use Your Information

• To run and support the service you pay for.
• To send service-related communications (receipts, outages, security notices).
• To improve features — we may look at aggregated, anonymized usage patterns but never personal data without consent.
• To comply with legal obligations.

We do not sell your data. We do not share it with advertisers.

3. Where Your Data Lives

• Self-hosted tier: your data stays on your hardware. We only see what you explicitly send us for support.
• Cloud tier: data lives on servers we operate in Ohio. It is encrypted at rest (AES-256) and in transit (TLS 1.3). Backups are encrypted and retained for 30 days.

4. Third Parties We Rely On

We use a small set of processors who meet industry security standards:

• Stripe, Square, PayPal — payment processing.
• Transactional email provider — account and business notifications.
• Cloudflare — DNS, DDoS protection, edge caching.

We share only what each provider needs to do its job.

5. Your Rights

Regardless of location, you can:

• Request a copy of your data.
• Correct inaccurate information.
• Delete your account and data (subject to legal retention requirements).
• Export your data in a portable format (JSON, CSV).

California residents have additional rights under the CCPA. EU/UK residents have rights under GDPR. We honor both. Email [email protected] with any request and we'll respond within 30 days.

6. Security

We take reasonable steps to protect your data: encrypted storage, strict access controls, audit logs, and regular security reviews. No system is perfectly secure, but if we ever have a breach that affects you, we will notify you within 72 hours.

7. Children's Data

Our software is for businesses. We do not knowingly collect data from anyone under 16. If you believe we have, email us and we'll delete it.

8. Changes to This Policy

If we make material changes we'll notify account holders by email at least 30 days before the change takes effect. The "Last updated" date at the top will always reflect the current version.

9. Contact

Enigma Tech Solutions LLC
Hocking County, Ohio, USA
[email protected]